Off-Road Rovers Independent Land Rover Specialists
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Terms and Conditions

Terms and Conditions of Sale:

Goods correctly supplied according to customers order cannot be returned unless the goods are:
A: Damaged, broken or not fit for purpose
B: Not as described
C: Not of satisfactory quality

Parts orders may be cancelled, by the customer, in writing or by email up to 7 days from receipt of the goods for a full refund.
Parts that have been correctly supplied to the customers order and are cancelled after the 7 day period will attract a minimum handling charge of 20%.
Damaged, faulty or "not fit for purpose" parts will still be credited after the 7days (Depending on circumstances)

Any problems with orders, damaged or missing items must be notified as soon as possible after receiving the goods
No returns will be accepted without prior notification to Off-Road Rovers

Company Address:
Off-Road Rovers
Unit 2, Moores yard
Main Road
Benhall
Saxmundham
Suffolk
IP17 1HB
Email: jay@offroadrovers.co.uk

Parts being returned for credit must be in a re-saleable condition and, where possible, in their original packaging.
Parts will not be accepted for credit that seem to have been fitted, except in the case of warranty related credits

Return and credit of service exchange core units:
A surcharge will be charged on purchase of the reconditioned item.
Surcharges will only be credited to the customer once the item has been inspected and deemed to be in a serviceable condition.
We reserve the right to refuse service/exchange items that are considered to be beyond economical repair.
Service exchange parts orders can be cancelled, by the customer, in writing or by email up to 7 days from receipt of the goods for a full refund including any surcharges applied.
In the above case the core unit will be returned but will attract a shipping fee.

All our items carry manufacturers warranties.
Warranty claims will only be considered on faulty goods.
All warranty claims must be notified to Off-Road Rovers by telephone or email before returning any items.
Warranty claim items must be accompanied by proof of puchase (invoice, invoice number or date of sale)
Internet orders are subject to carriage charges which will vary depending on the product.
All shipping charges will be notified before completion of the order.

Please Note for Non UK orders:
Some countries may impose import duties and taxes on your order.
 Additional charges for customs clearance are not included in our prices and may require payment upon delivery.
Any orders returned to us due to unpaid import duties and taxes will attract a handling charge to be applied to the credit/debit card used to pay for the order.

It is solely the customers responsibility to confirm any import duties or taxes applicable before placing the order with Off-Road Rovers.

Click here to visit Off-Road Rovers website use terms & conditions page


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  Telephone enquiries:- +44(0)1728 604615 Email enquiries: mary@offroadrovers.com Site Map  |  Terms & Conditions